Online Checkout – Hilarious Video!

Hey folks.

I just watched this video from Chris Brogan’s Google+ profile. If you are not already aware of him, I highly recommend you visit his blog http://www.chrisbrogan.com. It is the source of great information on marketing online, social media, and it remains one of the top visited blogs out there.

Anyhow, at first glance this appears to be a video about online checkouts, and you are partly right. But this video reveals a problem that afflicts more than the world of e-commerce. Website and content usability remains one of the consistently overlooked areas in website design and development.

So as you enjoy this video, consider the effect that poorly arranged, poorly developed content can have on readers.

Cheers,

Idris

Idris Fashan

Idris Fashan is a content strategist, percussionist, writer, marketer, vegan, political junkie and cat lover. He used to love walks on the beach, but being a Prairie boy now, he's gotten used to freshwater. He is also the Managing Partner at Red Paper Clip.

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Friction: How to avoid website static

True Friction

We’ve been writing this blog for long enough, and it’s time to dole out some secrets.

I struggle in malls.

It’s not because my dashing good looks are bringing throngs of new fans chasing me from store to store.

But the same things happen, whether I am at Walmart or Shoppers’ Drug Mart.

I get shocks. All the time. If I walk along tile floors, regardless what I wear, I get shocks whenever my hands near a metal surface. The surface might be touching the ground, it might be elevated, it doesn’t matter. Heck, the metal could be beneath rubber, I still get shocks. And sometimes, they can be painful (and bright).

How does it happen? Friction. I blame the friction for the days I wander through the aisles and hallways hoping for a positive experience, but getting nothing but the opposite. Instead I build a daylong static charge that releases in small, shocky increments.

I never want to touch any surfaces, people’s hands, products or even pocket change (don’t worry, I know it doesn’t conduct much electricity). The friction has became such a distraction that I can’t escape it. I often go home frustrated and without anything I was planning to buy.

The Truth About Website Friction

Online sales experiences are remarkably similar. No, people may not be shocked away from website or subscription forms in an embarrassing display of light and awe. But in web content and web usability, friction is a reality for visitors. Inconsistencies, like rough surfaces, increase friction. Friction creates static in potential buyers’ minds. Static breeds skepticism, and prevents people from clicking forward.

What are possible inconsistencies that cause friction?

1) Your visitors’ mindset and the thoughts that enter their minds should be the source of all your creative decisions. When they are not, these cast subtle negative cues:

  • Perhaps your benefits are not made clear enough, or they are not close enough to the top of the page for people to see.
  • Perhaps there isn’t enough information directed at reducing your readers’ price objections.
  • Worse, they may not see how they can get the return on the investment by going with your product/service.

Each of these issues can create a climate for your buyers’ mindset, and these are either working for you, or they are working against you. It’s up to you (with people like us) to find out what parts might be doing that and what parts need to be kept.

2) Your buyers’ experience may seem a more difficult element to measure, but it is no less important as a way to reduce friction. The quality of your products and the experience of your staff has no bearing if visitors can’t learn what they want when they want it. Frustration is the ugliest emotion in web usability, so it serves you to know what to watch for:

  • Users might not find your website easy to move through or understand.
  • Your content might not be arranged in a way that informs your buyer in a way that’s natural to them.
  • Your website might not present the level of quality you offer (mixed expectations). This could be an issue of pricing, design, language/reading level, etc.

Friction in a web experience can be a dangerous thing, but if you are watching for those inconsistencies, they can become a powerful learning tool. Using analytics to track clicks and time on pages will give you your to-do list. For many businesses, social media comments and searches are also great ways to know what people are saying about you and your site. (We recommend that negative comments are responded to quickly and with grace.) Always be thankful for people’s positions. They are a living learning tool.

As people, we have deepened our reliance on the web for making decisions and marketing to those people who are making decisions. We must remove all points of friction to make their experiences easier.

And until I figure out how to safely maneuver my way through the mall without friction, it might be where I stay, too!

Happy (Canadian) Thanksgiving!

Idris

Idris Fashan

Idris Fashan is a content strategist, percussionist, writer, marketer, vegan, political junkie and cat lover. He used to love walks on the beach, but being a Prairie boy now, he's gotten used to freshwater. He is also the Managing Partner at Red Paper Clip.

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Editing is for Chumps. Try Tweaking.

 

Editing is for Chumps. Try Tinkering.

Yes, this is exactly what tweaking looks like.

Here at Red Paper Clip, we always say that the writing is actually the smallest part of the job. I don’t have any exact figures to throw at you, but if I had to take a guess, I’d say that the writing process is broken down roughly like this: 40% planning and research, 20% writing, and 40% tweaking.

Tweaking?

That’s right. I would have said editing because that’s normally how this stage of the process is described, but in reality, there are three sub-stages here—revising, editing and proofreading. Hence, tweaking.

Of course, proper tweaking is a process. And just like any good process, you have to stick to this exactly as it’s laid out. I know, I know, writing is supposed to be a fluid and beautiful dance of creativity and all that, and the writing phase can certainly be that airy-fairy, spiritually cathartic experience if you want it to be, but trust me: Tweak in the following order and only the following order.

Revise

This is the stage at which you get to step back and look at the piece in its entirety. In fact, if it’s web or marketing copy you’re writing, I encourage you to literally step back and look at it in its entirety.

Are your ideas broken up properly? Does everything appear in the right order? How is the balance working out? Are some ideas getting too much real estate while others need to be fleshed out?

These are the questions you need to be asking because this is your chance to make any larger structural changes to the document and to add or remove content.

Edit

Pull out your thesaurus and dictionary (always use them together!) because now’s the time to search for that perfect word. Now’s also the time to look for flow, continuity, tone and style.

At this point, it really helps to read out loud. You’ll be surprised at how much more you catch when you hear the words being spoken than when you just read them on the screen.

Proofread

Sigh. Grammar and punctuation.

I have good news and bad news for you. The good news is that if you’re not a grammarian at heart, there are plenty of great resources out there. The bad news is that without at least some formal knowledge of grammar and punctuation, these sources can be difficult to navigate because a). you have to be able to recognize that something’s wrong with the sentence in the first place, and b). you have to know what to call the error in order to look up the rule.

And of course, the usual cautions about relying on your program’s spell check and grammar check apply. Spell check won’t warn you that you’ve got the wrong word if you’ve spelled that wrong word correctly, and your grammar check…well, that often just gets it wrong. Also keep in mind that web and marketing writing don’t always follow formal grammar conventions.

There is a trick, though, and it is to read backwards.

I don’t mean that you should read backwards word for word; rather, start with the last sentence first, then read the second last sentence, and so on.

Why does this make such a tremendous difference?

When you take a piece you’ve written and read it top to bottom, chances are good you’ll be reading in context. That means you’ll be distracted by thoughts like, Does that even make sense? What was I trying to say there? Does it sound okay? Or you’ll just get into the flow and coast along, missing otherwise-obvious errors.

By reading bottom to top, you look at each sentence by itself, not as something that flows from and into the thoughts before and after it.

Give it a shot. Even the most un-wordsmithy will catch more this way than they would reading it from beginning to end.

A Few Final Words

I’ve said it before, and I’ll say it again: Tweak in this order and only this order. If you try to edit before you revise, you’ll double your work when you have to re-edit after shuffling things around. The same goes for proofreading before you revise or edit.

Also leave yourself time between each of these steps. In a perfect world where you find yourself tweaking when the deadline is still miles away, you’d leave yourself a day between each step, but in the real world, most of us have to make do with a few hours or minutes. Any time you can leave yourself will help, even if it’s just enough to grab a quick coffee and check a couple of emails. You need fresh or fresh-ish eyes. Trust me on this one.

Finally—and I don’t know why this works, so just take my word for it—either print the document out, especially if it’s longer, or change fonts when you’re ready to proofread. Something about making it look a bit different makes your proofreading eyes extra hawk-like.

I know this blog post is longer than most, so if you’ve made it this far, you get my sincere thanks and extra trooper points.

Happy tweaking!

Geneve

 

4 Tips to Choose a Content Writer

Content Writers: 4 Tips to choose the right one

Keyboards: The Quill of our century—at least until iPads take over.

We don’t want to come off like jerks.

But we know that there are scores of content writers out there, and there are even more writers eager to dabble in content creation for clients.

The world of copy and content writing is flourishing. In Edmonton and Alberta, we’ve grown into a community of vibrant professionals with differing skill sets and specializations.

But this is also a caveat. Being a great writing company doesn’t make us the best choice for all companies, and this can be said of every other copy or content writer out there.

We have those days when we talk to prospective clients who simply didn’t get what they were hoping for in their past content writer, or worse, they don’t get any results from their online marketing efforts. They are disappointed, nervous and out of some money.

We all know that content is the central component of any successful online presence, so we decided to create a list of tips to help you make an educated decision when considering a content provider.

1. Content Marketing is Still Marketing: Watch for Whiz-bangs.

You’ve likely seen Death of a Salesman, TV’s Madmen or other shows that reveals dark characters pulling the wool over the eyes of audiences and clients. Marketing can be seen as a dark art, and sometimes specialized service providers make the error of trying to razzle and dazzle buyers and clients with whiz-bang terminology. Don’t fall for it. Overuse of flashy words and phrases at best turns your website into adjective soup that doesn’t help your search ranking and at worst costs you more money for pay-per-click marketing.

2. Marketers First or Writers First: Know the Difference.

Many content writers assert that the key to good marketing content is to understand the Internet tools people are using to connect with each other, which might include web, blog, or social media marketing. We agree with this point, but it’s also important to know who is using which of these tools. Why should you pay anyone to beef up your company’s Facebook page if your best clients are on LinkedIn and Twitter. You’ll be trying to connect with people that may not even be there.

One other thing to watch for: Many journalists are veering to digital content marketing, and their skills in story craft is very useful. But watch out. Content has a specific need to be useful, and it requires a unique set of tools and strategies to be profitable. Revealing story is only one component of that, so beware of journalists who lack internet marketing experience.

3. Business Knowledge and Passion

This is hard to say, but many great writers are just that, writers. Content specialists need to be more than writers. They need to understand search, research and strategy to know how people find you and who those people are. They need to know how to build audience, attract the right attention and persuade people to act. They do not need to know your industry specifically, but knowing your people and what compels them to buy will make the difference between success and failure.

4. Clients, Followers and Proofs

One of the advantages of content is that it ends up online. You will forever be able to find it… somewhere. Use this to your advantage. Search their blogs, websites and social media accounts. Look through their client lists and testimonials and if they don’t have any, walk away. Also scour the followers and fans on social media. If there are marketing VPs on their LinkedIn account and you are a marketing VP, your needs will likely be better understood than someone with a network of solopreneurs—or vice versa. Don’t make this the big decision, though. Ask for their list of clients first, then snoop.

Searching for a solid content writer/content strategist can be daunting, but the risks of doing it incorrectly can be costly. Follow your possible provider’s posts and social media to get a feel for them, and use the list above to get a sense of their knowledge and skill. Your content and your strategy will be what you hoped for, and you will save on time and cost as you move toward your goals.

Good Hunting!

Idris Fashan

Idris Fashan

Idris Fashan is a content strategist, percussionist, writer, marketer, vegan, political junkie and cat lover. He used to love walks on the beach, but being a Prairie boy now, he's gotten used to freshwater. He is also the Managing Partner at Red Paper Clip.

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SEO Writing Could Ruin Your Content

For years, people have had this notion that search engine optimization is all about your appeal to the hidden programs that search engines employ. They weren’t wrong. That’s really how a search engine worked.

Search engines behaved quantitatively, and yes, for a number of years, ranking was based on the use of key phrases, tags and other quantity-based elements. You could essentially paste stuff specifically for search engines, and depending on how well you did that (as well as how old your domain was), you could rank highly.

Well times change.

As search engines have updated their ranking systems, everything has opened to the organic influencers created in social networking forums. In English, this means that search has become much more governed by influence, relevance, freshness and authority. Quantitative requirements have been replaced with qualitative possibilities.

Content in Simple Terms

This means that aside from having good titles, keywords, key phrases and tags for your content, you should write your content for people first. You can always edit the other parts into the page as you go, just make sure your content is fresh (blog regularly!), legible and interesting for your key readers.

Pay attention to how people use your website, and provide headlines that clearly tell them where they are. The time that someone spends on your website is directly linked to how easy you make it for them to get where they want to go. Don’t make them think, as Steve Krug would say.

Linking Builds Credibility

Links are a vital component to search rankings in modern SEO. Links are a simple way to prove that others know, like and trust you because they publicly show your links on their website or blog. We know the easiest way to build the best links is to let visitors link to your blog/website. But remember: People will only link to what is interesting or engaging.

SEO Content: What really matters.

People in content marketing put a lot of stock into search engines, and we agree that they are a critical element in your content strategy . But if you take anything away from here, know that these search engines are a DEVICE to improve your exposure. If your content is too focused on engines — and not buyers — you will be stranded in obscurity, and your business will suffer. People will not hear enough about you, your process and who you best serve. A professional content provider can help you navigate between the needs of search engines and the desires of your best buyers. Trust us, your rise in ranking will not be far behind.

Cheers,

Idris

Idris Fashan

Idris Fashan is a content strategist, percussionist, writer, marketer, vegan, political junkie and cat lover. He used to love walks on the beach, but being a Prairie boy now, he's gotten used to freshwater. He is also the Managing Partner at Red Paper Clip.

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Selling Versus Marketing: Don’t Mistake One for the Other

I’ve always avoided calling myself a salesperson.

Visions of plain-clothed hawks who spend their days pounding the pavement or tele-vultures swooping in on unsuspecting victims keeps me from using the terms when describing our corporate responsibilities.

Sales is often seen as a starting point for young people of talent or a career graveyard for people who lack talent. Salespeople keep their minds on the money, rake in what they can, and take a nice commission once the customer signs. Sales is something someone does on their way to doing something else, right?

This couldn’t be further from the truth.

In the last few years, we have tried different methods to promote and market our business while increasing our sales and customers. In that time we have worked for many clients who were also working their various sales and marketing channels, trying to navigate the most effective means while keeping dollars in their pockets.

One of the issues between marketing and sales is that small business owners often lump them together. But there are clear differences between them. Marketing is what you do to persuade potential customers, like advertising, direct marketing, online marketing and public relations. Sales is what you do to transact with the customers through cold calls, warm calls and building leads. Marketing is done from a distance; sales is done up close.

And this is why sales is still the shortest and least expensive way to

  1. Get your product into the hands of your best clients,
  2. Communicate intimately with your clients to understand their needs and expectations, and
  3. Develop a strong, lasting relationship with your clients.

We like to think we know a thing or two about marketing, being professional writers and content strategists. The messages you choose to connect to your clients are often dependent upon which medium you choose to connect through them. This process can be costly in time and resources, simply because the rollout of the marketing itself takes time, and you require a team to build effective marketing.

Further to that, marketing campaigns can have several possible purposes, and acquiring new customers is but one option. Marketing is by its very nature an act of persuasion of ideas that were not clear to the reader before they encountered the work. We craft words to help companies make the case that they are a worthy choice for a new buyer.

Sales, on the other hand, can be a swift, high-yield addition to your operation that can dramatically push your bottom line upward in ways that marketing can only do in high-cost scenarios.

But sales will never cost as much.

We also understand that marketing has a magical perception to it that business owners will gravitate to, and this might be because so much talent goes into creating it. But this is marketing’s trap. It cannot do everything well, it can only do one thing well.

Sales is simple. It has one purpose and there is only one way to do it. Get an appointment, present the product, listen for the response, and move forward.

Remember, we don’t buy products just because they’re well marketed. We buy them because they sell—well. In fact, a bloated marketing campaign can sink a product if the initial sales aren’t there to prove its mettle in the marketplace.

So where am i going with this? Trust me, I am not trying to blog us out of a job, if that’s what you might be thinking. But marketing and sales should be efforts that are paired, not isolated. One bolsters the other by providing what the other can’t.

So as you prepare to roll out your next product, program or service, consider your sales strategy first, and then work it alongside the marketing campaigns you develop. Your customers and your sales will thank you for it.

If you need any ideas on how to merge your sales and marketing efforts, visit our contact page, or fill out the form on the top left of the website.

Best of luck,

Idris

Features vs. Benefits

Knowing the Difference can change your bottom line.

How does what you do change your clients' lives?

I have to be completely honest.

We had a bit of a strange encounter recently.

We received a call on the phone from a gentle chap who was pricing proofreading services for his new company’s website text. The design was complete, and he simply wanted a steady hand and eye to be sure that what he had was clear, complete and error free.

We were happy to take a look and put together a quote, but what I found scared me, and it made it hard to give a basic quote (for the record, we cannot be one thing when we have specialization in several services).

So we decided to talk about it here—gently, in the hopes that the price checker checks our website for some cheap but very useful tips.

This is what we found in his work:

The web writing was all about the business (features) and not
about the clients (benefits).

One of the most important elements of web writing, and marketing writing, is this:

You must focus on the client’s benefits first and talk about your features last.

CLIENT’S BENEFITS FIRST.

YOUR. FEATURES. LAST.

The average website has about 6-10 seconds to make its case before the reader makes a beeline for the address bar. Don’t tell them what you have, tell them the benefits quickly, then work on to what it is. One of the easiest ways to do this is to pose a scenario or question. You can use the most common scenario of your target client. Something like:

Are you a [target client] who is [client scenario] while still [secondary scenario]?

We can help you [client benefit] through [your system/technique name or process]

Our [features] can give you the edge on [secondary client benefit], and get your business/customers [client solution].

This might sound a bit choppy at first, but try plugging your benefits and features into the spaces. You can rework the sentences to better highlight them and watch your client benefits rise in the writing. You can even further emphasize them by using bold letters or larger fonts, but be careful not to overdo it.

Keep working the text until you have something that sounds and feels smooth. Test it on some current clients and see if they “feel” the difference compared to what you had before. You might be surprised with the outcome.

Oh, and as for the curious shopper? He ended up choosing someone cheaper, but let’s hope he still pops by! We’d hate for him to miss this…

Cheers,
Idris

Content and Design: The Halcyon Twins

Content and Design can work together

Courtesy GetWebDesign, Australia

I once attended a design lecture that featured a well-known Canadian thought leader in industrial design. He waxed on about the hallmark of great design—and he opened the question up to the room: “What constitutes good design?”

The room was silent. Then a few voices mumbled. In the following two minutes, the group gathered the answer.

“The hallmark of great design is a product that compels the user to use it in the way it was intended with ease and simplicity. The form of the product and the details of that product help users to clarify the function of that product for the user.”

An everyday example is the standard milk carton. The form protects the contents from warming up or sun damage. The plastic twist spout allows the contents to be poured easily and keeps the content fresh.

As we left, I wondered about how universal this truth in design was for people in communications, content development and print. It boils down to creating standards that are created with the reader in mind—standards that we as content creators and readers can be comfortable with. And in the case of business, print, and web writing creating and maintaining these standards can mean the difference between readers understanding you and readers not understanding what’s in front of them.

When we talked about it, a few relevant design considerations for content writers emerged:

  • Website design follows a grid in a similar way that newspapers and magazines follow their own specific grid templates
  • The hierarchy of information puts the broader information at the top of the grid and the deeper details and supporting information within the grid
  • In news journalism, disseminating news content from broad to narrow is referred to as the upside-down pyramid
  • This gives people the ability to scan the information, if they lack the time to read further, but it allows them to gather what they need
  • The principles of this are mirrored online, where people’s eyes work from the top left point of the page to the main header area (where the headlines are). People’s eyes then scan downward and toward the right of the page, much like an “F” pattern
  • For newspapers, magazines and websites: Headlines, bylines (the name of the writer), subheadlines, and introductory paragraphs give scanners a chance to gather what they need to move forward
  • Those who have the time to read further can feel free to do so without losing a sense of where they are going
  • White space keeps the readers’ eyes from getting tired, and it keeps readers from losing their place while they read longer pieces. They are more than a simple convenience.

So with this information in mind, we took a look at our client’s materials, and this included proposals, business plans, website copy, blogs and landing pages. Some jobs needed a short review, but keeping up on design principles in the medium we write for keeps us up to date, and our readers will not get confused or fatigued.

If you want to look further into the elements of content design, a great primer is Krug’s Don’t Make Me Think.

Forever choosing his words carefully,

Idris

Good Professional Writing Pays for Itself

Photo Credit buy-seo.com

Professional Writing Pays for Itself

Now,
I don’t mean to start off sounding like a bad infomercial for produce-saving tupperware, but many writers find that it’s difficult to explain to prospective clients why paying for a professional writer is worth what may seem like another burden on an already-stretched budget. For one thing, many companies already employ at least a few proficient writers who are often assumed to be capable of taking on writing projects on an as-needed basis. For another thing, our society continues to stress the importance of visual images, and it has become increasingly difficult to wrap our heads around the fact that the writing that goes into an annual report, sales letter, brochure or website is just as important as its design and its effectiveness in showcasing the company’s visual identity. After all, recent studies have reported that the typical visitor to a web page scans only one or two pages—if that—before deciding to purchase what is being offered or to move on to a competitor’s site. Couple that with cliché sayings such as, “A picture is worth a thousand words,” which, to its credit, is backed up with numerous studies that demonstrate the power of visual media, and it’s no surprise that writing is often overlooked.

So why does the work of a good professional writer pay for itself? Many copywriting blogs have exhausted this very topic, but those that I’ve read have all said the same thing: Good copywriters know how to write leads that translate into sales, generating more revenue than what was paid out for the writing itself. Some writers have likened their role to that of a Don Juan-esque character artfully seducing a potential buyer into a sale, while others proclaim to know how to wield the time-tested sales copy formulas that have worked like magic for generations.

And you know what? They’re right.

While I take personal issue with likening a potential buyer to an unsuspecting woman that must be lured into the sack (I’m not making this example up, I swear!), one can’t argue with the fact that sales copy that generates a profit is always worth the cost.

But…

…there are other forms of professional writing whose efficacy may not be as immediately evident or as easily trackable as sales copy but that can have just as much an impact on a company’s bottom line as a swanky mailout package.

Take, for instance, a business plan. Any medium- to large-sized company should be investing in a new business plan at least every 3-5 years, particularly if the company has external shareholders who need to see more than just an annual report to know whether they wish to continue to support the company. Business plans, in conjunction with documents such as annual and fiscal reports, have the power to attract new investors and to maintain the support of existing ones. And while it’s not likely that you’ll ever hear a shareholder say that he or she invested in your company because last year’s business plan had some killer writing, you’ll certainly notice it if that plan fails to convince readers that your company’s management and marketing strategies, projections, and corporate profile make it a worthwhile investment. The same applies when you’re talking about strategic plans, proposals, and annual reports. In these cases, you’re not selling your product; you’re selling your company.

Jim’s a pretty solid writer. Let’s get him to do it!

Now that we have established that there is a direct monetary gain to be made from forms of professional writing other than sales copy, let’s examine other, less tangible reasons for which it’s important to not simply entrust the task of writing, say, an annual report to the marketing team or to the summer intern. First of all, professional writing is just that—a profession. There’s more to it than being a “good writer,” just as there’s more to being a mechanic than being “good with your hands.” You may think that the honor-roll summer students or the marketing gurus who are never stumped to find a good tagline may be perfect for the job, but you’ve got to be quite the writing expert yourself to know whether they’re really on par with the pros or whether they’re just better at writing than you (sorry!).

The marketing team can handle it. It’s not that busy these days!

Second, let’s suppose that there are oodles of top-notch writers in your office—yourself included—and that all of them really are capable of meeting your writing needs. Who will be doing their (or your) job in the meantime? Will you be bringing in other people to take over your “writers’” regular duties, or are you just piling the responsibilities onto the staff and setting the stage for future workload issues and grievances?

Stay tuned for upcoming blogs in which I will expand upon some of the ideas discussed in this post. In particular, I will soon share some tips to help you determine when it’s really worth it to invest in a copywriter (after all—not all writing projects need to be done by a pro); how to determine which copywriters are actually good (many aren’t), and of those that are good, how to choose the one that best suits your company’s specific needs; and why “lower-order” writing concerns such as grammar and punctuation can have a huge impact on readers’ responses to your written documents.

Toodles,

Geneve

Am I an Entrepreneur?

Entrepreneurship, Risk and Definition

What Defines Us?

I’ve spent a lot of my life being called names. As a kid of mixed heritage, even the most polite of children struggled to classify me based on anything more than my gender. To some I was a brown kid, others a black kid, and, painfully—to those too sensitive to use colour—a kid of no colour.

It was, to say the least, a complicated way to spend a childhood.

But as I grew, I realized how important it was for people to use classification not just to better understand where someone else fits, but to better comprehend where they are able to see themselves. The silly catch phrase at any networking event, “So what do you do?” can score ones chest like a century-old blade, as if you offer the world nothing else but that one thing.

I understand why we do it. And because of that, I struggle to find what term would suit me. Maybe that’s why it stings when I hear it.

“I am an entrepreneur.”

Not bad, I suppose. An “entrepreneur” is quite literally an “undertaker” of risk, moving potential from an area of high concentration to an area of low concentration. Normally, this means goods, money or services.

But shouldn’t it mean more? Is that really the extent of the entrepreneur? When the term was coined in the 1800s, it’s likely that the material meaning was assumption of risk.

But my work goes so much farther than that. This week I have seen the fruits of my labour yield a crop of epic inner joy. Two of our clients came back to us proclaiming that we nailed our descriptions of their best work. They came to us energized, excited and ready for the next steps.

And this week I have felt that same connection with a difficult client who is embarking on a moderately risky journey, and we are charged with much the same task. Our duty is to bring him the confidence to present his best work clearly to his best people, and facilitate that passion and warmth for his best work—even if it hasn’t yet come.

So, “entrepreneur,” as I struggle to determine whether or not you truly define what it is we do, I resign myself to you—for the time being. I hope that if you do acquire those deeper meanings, you hold tightly on to them. They represent more of us out there, and we all want to know when you’ve become our representative.

We’ll be waiting.

Forever choosing his words carefully,
Idris